Jobs
Your Career Pathway
Every step builds your experience and opening the door to new opportunities along your career pathway. The timeframes below are typical and may vary based on performance and readiness for the next step.
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1. Room Attendant / Public Area Attendant / House Person
Deliver clean, welcoming spaces and provide friendly guest service. Build strong cleaning standards, time management and reliability through on-the-job experience.
Typical time in role: 6–12 months
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2. Self-Checker
Work independently to ensure rooms are ready and meet quality standards. Develop attention to detail and confidence reporting defects or lost property.
Typical time in role: 6–12 months
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3. Housekeeping Supervisor
Lead a small team and help maintain daily housekeeping standards. Allocate rooms, check quality, coach team members and respond to guest concerns.
Typical time in role: 1–2 years
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4. 2IC (Assistant Housekeeping Manager)
Support the Housekeeping Manager with the day-to-day leadership of the department. Build experience in rostering, stock control, staff development and handling escalations.
Typical time in role: 1–2 years
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5. Housekeeping Manager
Lead the housekeeping department and develop a high-performing team. Take responsibility for guest satisfaction, budgets and cost control, while working closely with hotel leaders.
Typical time in role: 2–3 years
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6. Cluster Housekeeping Manager
Oversee housekeeping teams across multiple hotel sites and help maintain consistent standards. Strengthen your skills in strategic planning, cost optimisation and supplier relationships.
Typical time in role: 2–3 years
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7. Operations Manager
Oversee housekeeping operations across multiple hotel contracts, with responsibility for operational performance and financial results. Lead teams, plan for future capability and support a strong guest experience across sites.
Uniform Assistant
Coordinate the laundering of all uniforms Coordinate the sign in and sign out of uniforms Repair uniforms as required Read and understand daily worksheets Carry out seamstress duties as required.
Coordinator
Responsible for the coordination of the daily activities of the housekeeping department.
Duty Manager
Responsible for the daily running of the department and coordinate all team members to perform duties to the hotel standard.
Housekeeping Supervisor
Responsible for supervising room attendants and inspecting the servicing of assigned rooms.
Assistant Housekeeping Manager
To assist in the management of relationships, quality and OHS at a hotel level and in the absence of the manager to control the department.
Executive Housekeeper
Responsible for the planning, developing and implementing of all administrative and operational activities of the housekeeping department. Meeting the hotel service standards and customer service guidelines.
Public Area Attendant
Service the public areas of the hotel to the required standard whilst attending to the needs of guests and the hotel.
Room Attendant
Servicing of assigned guest rooms and other areas as directed.
Houseperson
Assists the housekeeping team by working closely with room attendants and public area attendants to ensure the hotel is serviced to the required standards while attending to the needs of the guests.
